How do i install the GPS device

It is essential that the GPS device is located in a 12V in the front console of the vehicle so that it can receive signals from the global navigation satellite system. Also if you can see it and it falls out you will notice, if you place it in a glove box or the boot of the car, you may not notice if the device has become dislodged.


Button on the Device 

Please do not hold down the button on the top of the CleanCar device. If you hold down the button on the top of the CleanCar device for 3 seconds the light will turn purple, this is a function within the unit that we do not use and has no effect on the CleanCar device.The unit should continue to record as if the light was blue, to change it back please hold light down for a further 3 seconds or the next time the unit is turned off it will change back to blue.


Precautions to Take

While it is important that the Trip Stick is located in a vehicle so that it can receive signals from the global navigation satellite system, take care not to place it in locations that are:

Extremely hot (for example in direct sunlight, or on a heater vent near the windscreen)

Exposed to high levels of moisture.

Is the device working When the vehicle ignition is turned on a flash of Blue and Red will occur, and then the Blue light will display on the Trip Stick when there is a GPS Fix.  Once this has happened, you are ready to start your journey.

Will the GPS device work in all cars The GPS device will work in virtually all vehicles so long as there is 12v power socket (cigarette lighter socket). Please not, however, some high-end vehicles where there is a heated front screen can take longer to get a GPS fix.If your question is not above and you feel you need more support, please e-mail helpdesk@cleancar.io. One of our team will respond as soon as possible.


Poor Network Coverage 

If you are in an area that has poor network coverage the unit will keep recording using GPS.  However, the data will be stored on the CleanCar device until a strong mobile network has been gained, at which point the data will be sent.  Therefore, if you have been in a bad network area you may not see this trip until two days later.For example, if you were driving in a bad network area on Monday the data will be stored on the unit, the data will miss the Tuesday morning upload, however, on Tuesday it gains a good signal and then the data will be sent.  The data will be visible in your account after the Wednesday morning upload.


About the Map 

Please note, we do not display every coordinate on the map just one approximately every 20 seconds.  This will mean that although the distance is correct the map may show you cutting corners or going straight over a roundabout.  This is normal, do not worry


GPS Drift 

GPS Drift is characteristic when the tracker is stationary and occurs particularly in environments where multi-path reception is likely (which is just about anywhere, aside from being in the middle of the desert). In a multi-path environment, the high-sensitivity receiver "sees" more than one signal from a single satellite. This occurs because the signal is reflected from obstructions such as houses, buildings, walls, vehicles, hills, tree cover, and so forth. The signals arrive at the receiver at slightly different times and depending on which signal the receiver chooses to believe for any given sample, the distance from the satellite also differs. Multiply this behaviour by several satellites, then factor it into the overall position calculation, and the net result is that the receiver perceives abrupt shifts in position. Sometimes these can be significant -- say 40 or 50 feet.Software in the receiver tries to smooth this out. Generally speaking, it does a better job of this when the tracker is moving. This is because your true change in position per unit time is much larger than the random shifts caused by a multi-path reception.  Slow moving traffic and its “stop-start” nature, especially in built-up areas, amplify drift as each “stop” is a stationary point for the receiver to calculate.

This means that occasionally if say a vehicle is stationary the CleanCar system can give a false positive, where the drifting coordinates look like a feasible trip.  We do all we can to remove these but it is possible you may find them from time to time. If you find one, delete it.