Here we have a guide to using the ClearCar system. If you cannot find an answer here, or require further assistance please do contact our Helpdesk at

Forgotten user ID

Please enter your account e-mail address in the User ID field and an automated response will be sent to you to reset.

How Does The Device Work?

The CleanCar device is an incredibly smart piece of kit, but for this FAQ, we will keep it simple.

The CleanCar device has been designed to record GPS coordinates of your location while you are driving

It will do this every 10 seconds or 100 metres or 25-degree change in direction so on a winding road it takes more coordinates and on a straight one less.

The device saves these coordinates and every few minutes it connects to the mobile network via an onboard sim and uploads these to the CleanCar portal. It will store around ten days of driving if for any reason there is no signal.

Once we receive the data, we store it up, and while most people are asleep in the early morning, our servers and algorithms convert it into journeys and statistics.

The following day you will be able to log in and see your stats.

CleanCar aims to help users like you to make the switch from your internal combustion How do I know my GPS Device is working in my vehicle?

Plug your GPS device into the 12V of your vehicle.  Please turn your ignition on.  The LED/light should display blue to indicate the device is operating.  You may start your journey.The next step would be to ensure the sim-card in the device is in the device the right way.Please see image below to check this – It should be fine but they can take a bit of a beating while being distributed and they very occasionally come loose. The device takes a little time to normalise and likes to be used regularly, so we advise that you plug your device and drive about for a few days before checking your date, we want to ensure it has a good charge and has had a chance to connect to the airwaves Also if this has all been checked and the sim-card is in the right way or the Switch-ON button is also the right way, we will need to know about this. You will need to contact helpdesk@cleancar.ioone of our support team will be able to help you.

Device is Lost or Stolen

When a GPS device is lost it should be reported to to arrange a replacement. If you locate the device you thought was lost, report it to they will authorise you to continue using the original device. Please contact Support via if your device is lost or stolen.